Contact Centre
Call our Contact Centre via one of the numbers provided below.

Please only call the number of the country you are dialing from (e.g. (613) 9645 5999 from Australia):
AUSTRALIA
 
Telephone Number
Monday to Sunday
24 hours
NEW ZEALAND
Telephone Number
(64) 9975 9426
0800 800 995
(613) 9645 5999
Monday to Sunday
24 hours
CAMBODIA
Phnom Penh
Telephone Number
855 23 220-909
Monday to Saturday
8.00am to 6.00pm (local time)
 
24 hour assistance
(613) 9645 5999
Siem Reap (Anqkor Wat)
Telephone Number
855 63 964-388
Monday to Saturday
8.00am to 6.00pm (local time)
24 hour assistance
(613) 9645 5999
CHINA
Telephone Number
4001 201 260
(613) 9645 5999
Monday to Sunday
24 hours
FIJI
Telephone Number
800 2171
(613) 9645 5999
Monday to Sunday
24 hours
HONGKONG
Telephone Number
(852) 3192 7451
(613) 9645 5999
Monday to Sunday
 
24 hours
 
INDONESIA
Telephone Number
001 803 852 9779
(613) 9645 5999
Monday to Sunday
 
24 hours
JAPAN
Call Center
0570-550-538* (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)
 
Monday to Sunday
9.00am to 9.00pm (local time)
Baggage Services
(Lost/damaged baggage)
8.00am to 10.00pm (local time)
MALAYSIA
Telephone Number
1800 81 3090
(613) 9645 5999
Monday to Sunday
24 hours
MYANMAR
Telephone Number
95 9 42111 6662
95 9 42111 6663
Monday to Friday
9.00am to 5.00pm (local time)
PHILIPPINES
Telephone Number
1800 1611 0280
(613) 9645 5999
Monday to Sunday
 
24 hours
SINGAPORE
Telephone Number
 
(65) 6499 9702
(613) 9645 5999
Monday to Sunday
24 hours
THAILAND
Telephone Number
66 2267 5125
 
Monday to Friday
 
8.30am to 5.30pm (local time)
Saturday
8.30am to 12.30pm (local time)
24 hour assistance
001 800 61 1 2957
(613) 9645 5999
TAIWAN
 
Telephone Number
00801 852 015
(613) 9645 5999
 
Monday to Sunday
 
24 hours
USA
Call Centre
1866 397 8170
(613) 9645 5999
Monday to Sunday
24 hours
VIETNAM
Ho Chi Minh City or Hanoi
Telephone Number
 
84 8 62999399
(613) 9645 5999
Monday to Sunday
24 hours
Danang
Telephone Number
84 511 3583 583
(613) 9645 5999
Monday to Sunday
24 hours
OTHER COUNTRIES
Telephone Number
(613) 9645 5999
Monday to Sunday
24 hours

Baggage Services
Please contact Baggage Services on the relevant number below
Australia
1800 687 374
China
Toll Free Number 4001 201 451
Ho Chi Minh City
(08) 844 6725 (local number)
Indonesia
Toll Free Number 001 803 852 9778 / 001 803 61332
New Zealand
0800 700 730
Singapore
Toll Free Number 800 852 3632
Taiwan
Toll Free Number 00801 856 694
Thailand
001800 611 2961 (calling from Thailand only)
USA ( including Hawaii)
Toll Free Number 1 866 562 4240
For all other queries please contact Jetstar Reservations
Jetstar MasterCard & Jetstar Platinum MasterCard
For 24 hour customer service please contact Card Services on the relevant number below:
Australia:
1300 150 100
Overseas:
( 61) 2 8232 4677
For Qantas Frequent Flyer Information please call the relevant number below:
Australia:
13 11 31
Overseas:
( 61) 3 9658 5302
If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:
Australia:
1300 150 100
Overseas:
( 61) 2 8232 4677
Jetstar Travel Card
For all Jetstar Travel Card enquiries please contact us on the relevant number below (24 hours a day, 7 days a week):
Australia:
1300 013 800
Overseas:
( 61) 2 8209 4190
If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:
Australia:
1300 013 800
Overseas:
( 61) 2 8209 4190
Customer Feedback
In order to properly investigate and respond to your feedback, we ask that you write to us. We may not have all the information available at our fingertips and we would prefer to get it in writing to make sure that there have been no misunderstandings.
Once we receive your written feedback we will respond back to you, please allow at least 15 business days for this to occur. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.
Please submit your feedback using our online Customer Care Feedback Form.
If you are unable to access the above form please mail a typed letter with a detailed description of your case to one of the addresses listed below. To assist us with our investigation of your experience, please ensure that you include as much as you can from the following information in your description:
  • Booking reference number (displayed in the upper right corner of your itinerary)
  • Full name, address and contact phone number(s).
  • Flight origin and destination.
  • Flight date and time.
 
AUSTRALIA
Jetstar Customer Care
GPO Box 635
SUNSHINE VIC 3020
NEW ZEALAND
Customer Care
PO Box 14081
CHRISTCHURCH NEW ZEALAND 8030
JAPAN
Customer Care
(Japanese only)
Osaka, Kokusai Bldg 13F
3-13 Azuchimachi 2-chome
Chuo-ku, Osaka 541-0052
SINGAPORE
Customer Care
Singapore Changi Airport T1
PO Box 323
Singapore 918144
VIETNAM
Customer Care
112 Hong Ha
Ward 12
Tan Binh Dist,
Ho Chi Minh City, Vietnam
ALL OTHER COUNTRIES
Customer Care
GPO Box 635
SUNSHINE VIC 3020
Australia
Compassionate Requests
If you or a passenger you are travelling with is unable to travel due to the passing away or illness of a passenger or immediate family member, you may wish to make a compassionate request.
Unless otherwise stated, bookings are non-refundable and limited changes are permitted, charges apply. However, at our discretion we may be able to offer you some additional options for your booking.
For more information and to submit a request online please use our Compassionate Request Form.
Flying Start Program
For further information on Flying Start please visit:
www.jetstar.com/au/en/flyingstart
Corporate Addresses
JETSTAR AIRWAYS(AUSTRALIA)
Address
GPO Box 4713
MELBOURNE VIC 3001
JETSTAR ASIA(SINGAPORE)
Address
Singapore Changi Airport T1
PO Box 323
Singapore 918144
JETSTAR PACIFIC(VIETNAM)
Address
112 Hong Ha
Ward 12
Tan Binh Dist.
Ho Chi Minh City, Vietnam
JETSTAR JAPAN
Address
Narita Operation Centre 3F
Narita International Airport
Narita, Chiba, 282-0004, Japan

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